Terms of Service | TunnelGlide

Terms of Service

Effective Date: June 27, 2025

Last Updated: June 27, 2025

1. Introduction and Acceptance

Welcome to TunnelGlide. These Terms of Service govern your use of our VPN services, apps, and websites (collectively, the “Service”).

By using our Service, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

If you do not agree, do not use our Service.

1.1 Legal Authority

You are at least 18 or legal age in your jurisdiction
You can legally enter into this agreement
Your use does not violate local law
Information you provide is true and accurate

1.2 Parent/Guardian Consent

If under 18, you must have a parent or legal guardian accept these Terms and supervise your use.

2. Service Description

2.1 VPN Service

Encrypts your connection
Masks your IP address
Routes traffic through secure global servers

2.2 Service Components

Apps for multiple platforms
Global VPN network access
Account dashboard and support

2.3 Service Availability

We strive for 99.9% uptime
May be unavailable due to maintenance or outages

2.4 Use of Service

Our VPN service is designed to protect your privacy and security online. By using our service, you agree not to:

Use the service for illegal activities.
Attempt to circumvent security measures or hack our service.
Distribute malicious software or cause harm to others.

3. Account Registration

3.1 Account Creation

To access the features of our VPN service, you do not need any account registration.
After downloading the app from either website or store, you can use it as a free user.

4. Acceptable Use Policy

4.1 Permitted Uses

Protecting your privacy and security online.
Accessing geo-restricted content where legally permitted.
Securing your connection on public Wi-Fi networks.
Bypassing internet censorship where legal.
Any other lawful purposes.

4.2 Prohibited Activities

You may NOT use our Service for:

Illegal Activities:

Any activity that violates local, state, national, or international laws.
Accessing or distributing child sexual abuse material.
Engaging in or facilitating human trafficking.
Drug trafficking or illegal weapons sales.
Money laundering or terrorist financing.

Harmful Conduct:

Hacking, cracking, or unauthorized access to computer systems.
Distributing malware, viruses, or other malicious software.
Conducting DDoS attacks or network intrusions.
Harassment, stalking, or threatening behavior.
Identity theft or impersonation.

Intellectual Property Violations:

Copyright infringement or piracy.
Trademark violations.
Unauthorized distribution of copyrighted content.
Circumventing digital rights management systems.

Commercial Restrictions:

Reselling or redistributing our Service without permission.
Using our Service for commercial purposes without a business license.
High-volume automated activities that impact service performance.
Cryptocurrency mining using our servers.

Network Abuse:

Port scanning or network probing.
Sending unsolicited bulk email (spam).
Operating open proxies, relays, or similar services.
Consuming excessive bandwidth that impacts other users.

4.3 Content Responsibility

You are solely responsible for your online activities and content.
We do not monitor, endorse, or take responsibility for user activities.
We may investigate suspected violations and cooperate with law enforcement.
Violation of this policy may result in immediate account termination.

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer various subscription plans with different:

Billing periods (monthly, yearly, multi-year)
Features and limitations
Number of simultaneous connections
Server access levels

5.2 Pricing and Payment

All prices are listed in USD and exclude applicable taxes
Payment is due in advance for the selected billing period
We accept major credit cards, PayPal, and other payment methods
All sales are final, subject to our refund policy

5.3 Automatic Renewal

Subscriptions automatically renew unless cancelled
You will be charged the then-current rate for your plan
We will notify you before renewal and charge
You can cancel auto-renewal at any time from your gateway account settings

5.4 Price Changes

We reserve the right to change prices with 30 days' notice
Price changes will not affect your current billing period
Continued use after notice constitutes acceptance of new prices
You may cancel your subscription to avoid price increases

5.5 Taxes

You are responsible for all applicable taxes
Prices may not include all taxes depending on your location
We will collect taxes as required by law
Tax-exempt organizations must provide valid exemption certificates

6. Refund Policy

6.1 Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers:

Request refund within 30 days of initial purchase
Refund applies to the first billing period only
Refunds processed within 5-10 business days
Certain payment methods may have longer processing times

6.2 Refund Exclusions

Refunds are NOT available for:

Renewals or subsequent billing periods
Accounts terminated for Terms violations
Purchases made through third-party resellers
Digital gift cards or promotional credits
Accounts with excessive usage or abuse

6.3 Refund Process

To request a refund:

Contact customer support within the refund period
Provide your invite code and reason for refund
We may request additional information to process your request
Refunds are issued to the original payment method

7. Service Limitations and Restrictions

7.1 Connection Limits

Simultaneous connections limited based on your subscription plan
Free users must watch ads in order to make a successful connection
Exceeding connection limits may result in disconnection
Connection limits apply across all devices and platforms
Premium plans available for higher connection limits

7.2 Bandwidth and Usage

We do not impose hard bandwidth limits on personal use
Excessive usage that impacts service quality may be restricted
Commercial or reseller use requires appropriate business plans
P2P traffic may be limited on certain servers

7.3 Server Access

Server availability varies by subscription plan
Some servers may be restricted to premium plans
Server locations and availability may change without notice
We reserve the right to restrict access to specific servers

7.4 Geographic Restrictions

Some content may remain geo-restricted despite VPN use
We do not guarantee access to specific websites or services
Content providers may block VPN traffic
Some countries may restrict or prohibit VPN use

8. Privacy and Data Protection

8.1 No-Logs Policy

We do not log, monitor, or store your online activities
We do not track websites you visit or data you transmit
Connection logs and IP addresses are not recorded
Full details available in our Privacy Policy

8.2 Data Collection

We only collect:

Technical information for service operation
Support communications
Minimal analytics data (aggregated and anonymized)

8.3 Data Protection

All data is encrypted and securely stored
We comply with GDPR, CCPA, and other privacy laws
Third-party access is limited and controlled
Regular security audits and assessments

9. Intellectual Property Rights

9.1 Our Intellectual Property

The Service and all related content are protected by:

Copyright, trademark, and other intellectual property laws
Our proprietary rights and those of our licensors
International intellectual property treaties
Trade secret and confidentiality protections

You may not:

Copy, modify, or distribute our software without permission
Reverse engineer, decompile, or disassemble our applications
Remove or alter proprietary notices or labels
Use our trademarks or branding without written consent

9.2 Your Content

You retain ownership of content you transmit through our Service
You grant us no rights to your personal content or data
We do not monitor or access your transmitted content
You are responsible for ensuring you have rights to transmit content

9.3 Third-Party Content

We do not own or control third-party content accessed through our Service
You are responsible for compliance with third-party terms and conditions
We disclaim responsibility for third-party content or services
Report intellectual property violations to our designated agent

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING:

Merchantability, fitness for a particular purpose, and non-infringement
Uninterrupted, secure, or error-free service
Accuracy, reliability, or completeness of information
Compatibility with all devices or operating systems

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability shall not exceed the amount you paid in the 12 months preceding the claim
We are not liable for indirect, incidental, consequential, or punitive damages
We are not responsible for data loss, business interruption, or lost profits
These limitations apply regardless of the legal theory of liability

10.3 Indemnification

You agree to indemnify and hold us harmless from:

Claims arising from your use of the Service
Your violation of these Terms or applicable laws
Your infringement of third-party rights
Any content you transmit through the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by:

Canceling your subscription in account settings
Contacting customer support
Allowing your subscription to expire without renewal

11.2 Termination by Us

We may terminate or suspend your account immediately for:

Violation of these Terms or our policies
Fraudulent or suspicious activity
Non-payment of fees
Legal requirements or court orders
Abuse or misuse of the Service

11.3 Effect of Termination

Upon termination:

Your access to the Service will be immediately suspended
You remain liable for all charges incurred
These Terms survive termination where applicable
We may delete your account data after a reasonable period

12. Legal Compliance and Cooperation

12.1 Legal Obligations

You must comply with all applicable laws in your jurisdiction
VPN use may be restricted or prohibited in some countries
You are responsible for understanding local laws and regulations
We are not responsible for legal consequences of Service use

12.2 Law Enforcement Cooperation

We comply with valid legal process and court orders
We may provide account information when legally required
Due to our no-logs policy, we cannot provide activity or connection data
We will notify users of legal requests where permitted by law

12.3 Prohibited Jurisdictions

Our Service may not be available in certain countries due to:

Local laws prohibiting VPN use
Export control regulations
Sanctions or embargoes
Technical or business restrictions

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of British company law without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before filing any legal action, you agree to:

Contact our customer support to resolve the issue
Participate in good faith negotiations for 60 days
Consider mediation through a mutually agreed mediator

13.3 Arbitration (US Users)

For users in the United States:

Disputes will be resolved through binding arbitration

13.4 Exceptions to Arbitration

The following disputes are not subject to arbitration:

Intellectual property disputes
Small claims court actions (under jurisdictional limits)
Injunctive relief for Terms violations
Disputes that cannot be arbitrated under applicable law

13.5 European Users

EU users have the right to:

File complaints with local consumer protection agencies
Access the European Commission's Online Dispute Resolution platform
Pursue legal action in their country of residence
Benefit from mandatory consumer protection laws

14. Force Majeure

We are not liable for delays or failures in performance caused by:

Natural disasters, earthquakes, floods, or severe weather
War, terrorism, civil unrest, or government actions
Internet outages, cyber attacks, or infrastructure failures
Pandemics, epidemics, or public health emergencies
Labor strikes, shortages, or supply chain disruptions
Any other circumstances beyond our reasonable control

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms
We may assign these Terms in connection with a merger, acquisition, or sale of assets
Assignment does not affect your rights or our obligations under these Terms

15.5 Notice Requirements

Legal notices must be sent to:

Email: [email protected]
Mail: Office 12, Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN
User Notices: We may provide notice in-app-functions

15.6 Language and Translation

These Terms are originally written in English
Translations are provided for convenience only
In case of conflicts, the English version prevails
You acknowledge reading and understanding the English version

16. Changes to Terms

16.1 Modification Rights

We reserve the right to modify these Terms at any time. Changes may be made for:

Legal or regulatory compliance
Security or operational improvements
New features or service changes
Clarification of existing terms

16.2 Notice of Changes

We will provide notice of material changes through:

Email notification to your registered address
Prominent notice on our website and applications
In-app notifications
At least 30 days advance notice for material changes

16.3 Acceptance of Changes

Continued use of the Service after notice constitutes acceptance
If you disagree with changes, you may terminate your account
New Terms become effective on the specified date
Previous versions are superseded by the new Terms

17. Contact Information

17.1 Customer Support

Email: [email protected]
Response Time: Within 24 hours
Available: 24/7 for urgent issues
Languages: English, Bangla, Hindi